A 24 x 7 helpline to provide guidelines to the beneficiaries

The Insurer shall provide telephone services for the guidance and benefit of the beneficiaries whereby the Insured Persons shall receive guidance about various issues by dialing a State Toll free number. The services will be available in English and in local languages.

Call Centre Service will provide the Insurer the following:

a.    Answers to queries related to Coverage and Benefits under the Policy.

b.    Information on Insurer’s office, procedures and products related to health.

c.    General guidance on the Services.

d.    For cash-less treatment subject to the availability of medical details required by the medical team of the Insurer.

e.    Information on Network Providers and contact numbers.

f.    Benefit details under the policy and the balance available with the Beneficiaries.

g.    Claim status information.

h.    Advising the hospital regarding the deficiencies in the documents for a full claim.

i.    Any other relevant information/related service to the Beneficiaries.

j.    Any of the required information available at the call centre to the Government/Nodal Agency.

k.    Maintaining the data of receiving the calls and response on the system.

l.    Any related service to the Government/Chiak.

Toll Free Numbers:

1800 425 1337
1800 425 6264
1800 425 7616